Airline Tickets and Fares
If you have an issue with your flight ticket or fare, you could be entitled to a refund. Use our free tool to raise an issue with the airlines.
Who is your issue with?
There's nothing worse than meticulously planning a holiday, only to arrive and find out at the airport that there is some glitch in the ticket. Things can get especially confusing if you've booked through a third party, making it difficult to figure out who is responsible for fixing the situation! With that in mind, read on for Resolver's guide to sorting out your Airline tickets and fares issue.
How to raise an issue about airline tickets and fares?
- You may take up the matter with Nodal Officer of the concerned airline with regard to your airfare issue. The details of the Nodal Officer will be given on the airline website.
- Upon response, elucidate on your issue citing all relevant details related to your travel like the booking ID, date and time of booking, departure and arrival destinations, facilities offered, etc.
- If the issue is unresolved with Nodal Officer, then you may approach the Appellate Authority of the concerned airline operator for resolution. You will find the details on escalation on the airline website. Airline/Airport operator is required to redress the grievance within 30 days.
- In case of non-redressal of the matter within the stipulated time frame, you still have an option to take up the matter with DGCA by simply filling out a grievance redressal form or by contacting the authority through call or an email.
- DGCA would hold an inquiry into the matter and may take a final decision based on facts and circumstances. The authority may direct the airlines to pay compensation to the flier.
- DGCA has set up a SUGAM portal as well for a speedy resolution of the complaint filed by the travelers. With the new mechanism in place, consumer grievances are expected to be resolved within a fortnight.
- You can file a consumer case as well in the consumer forum to claim compensation against an issue related to airline tickets and fares
- The Ministry of Civil Aviation has also launched an AirSewa mobile phone app, where issues related to fares and tickets can be directly posted.
How will the DGCA help?
The Director General of Civil Aviation (DGCA) is the chief regulator of the aviation industry in India. Every airline company has to follow the directives, rules, and regulations as laid down by DGCA. It is liable for the regulation of air transportation services to/from/within India and for enforcement of civil aviation rules, air safety, and airworthiness standards. The authority is also the chief investigator in case of mid-flight incidents and aircraft accidents.
The authority has appointed dedicated public grievance officers at various levels whose main job is to resolve consumer complaints. They also have a passenger grievance cell, through which a complaint is expected to be resolved within 15 days. Resolver can assist you in this process.
How will Resolver help you?
Resolver plays the role of the bridge between you and the Airline Services. It makes it easier for you to contact the company’s customer service directly. You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsman and regulators to find a resolution. There’s no jargon in our rights guides. Instead, they’re full of the information you need to get things sorted. We’ll constantly be on hand with steerage and support to help you to get the results you’re searching for. Resolver is free. No adverts, no hidden costs. Start by telling us the name of the company or organization you have an issue with, raise a case and leave feedback afterward.
Booking/ reservation issues
You are entitled to get a reservation on payment of the charges required for booking a ticket and in case you are not given a reservation than a refund of the paid amount is given. Moreover, the new passenger charter entitles you to correct any errors in your name within 24 hours of booking the ticket without any additional charges. Any corrections made after the expiry of 24 hours can be made chargeable.
Unable to cancel because of incorrect details
The airline is obliged to display the cancellation charges and other necessary details during the time of booking/reservation. You have the right to amend or cancel the booking without any additional charges within 24 hours of booking the ticket provided that ticket was not booked in less than 7 days prior to the scheduled departure.
Any error in the name or address may lead to refusal to enter the airport by the airport authorities of denial to board the flight or denial by the immigrant office or denial by the airline during check-in.
Ticket issues due to overbooking/ overcrowding
There may arise scenarios where you are being denied boarding because of overbooking or overcrowding. In such cases, you are entitled to get an alternate flight offer within one hour from the original flight’s scheduled departure and if such facility is not provided then the airline is liable to pay compensation equal to 200% of booked one way ticket fare plus airline fuel charges, provided that an alternate flight is offered to you within 24 hours after the scheduled departure. This is subject to a maximum amount of INR 10,000.
However, if the alternate flight is provided 24 hours after the scheduled departure or if you do not opt for any alternate flight then you are entitled to a compensation amount of 400% of the one way booked ticket fare plus airline fuel charges, subject to a limitation of INR 20,000.
You can raise issues with 351 companies in Airline Tickets and Fares services
Key companies include: