Taxi Services - Poor complaint handling

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Service providers should give you a chance to raise any issues with them if you encounter poor service. 

Any issue you might have should be addressed and dealt with properly by the concerned authorities.

If your complaint has been dealt with poorly, you can either approach the higher authority or raise a fresh complaint via Resolver.

Depending on the issue, you may be entitled to compensation for any damages and solution to your problem.

You should know
  • Taxi services usually charged a fixed amount which is billed through due process. A receipt might be handed to you before the beginning of your trip indicating fixed and variable costs. Your total fare will be based on the mentioned costs.
  • Additional charges like toll taxes, convenience fees, etc, must be disclosed before the beginning of the trip.
  • Read the terms in the fine print before finalizing the booking. Liabilities with respect to maintenance, third party damage, theft, accident, fuel usage, rental, etc, should be clarified before the booking.
  • Cancellations should be free of charge if made well in advance. A small fee might be levied in case of last minute cancellations.
  • You should keep all the bills related to taxi service readily available, in addition to the driver’s details, vehicle number, etc.
  • If any unforeseen situation arises, immediately contact the cab service provider and lodge a complaint. You should be able to explain the situation and issue in detail.
  • You might be offered a refund as compensation for your bad experience or a rebate coupon by the cab service provider, although this is not guaranteed.
  • If the taxi service provider fails to help you, you may escalate the matter by filing a consumer complaint at an appropriate consumer forum.
  • You can also alert Delhi Traffic Police if you find a cab driver violating traffic laws.

I have been refused a ride

If your cab driver cancels on you last minute, you can contact the customer care cell of the service provider and elaborate the matter.

We have 1,315 pages of rights advice for you covering 1,922 companies and organisations across 4 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Poor complaint handling

Resolver covers the issue Poor Complaint Handling for 65 companies and organisations:

a  b   c  d  e  f  g  h  i  j  k  l  m  n  o  p  q   r  s  t   u  v   w   x   y   z