Home Insurance - Policy is incorrect

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Based on resolver’s experience to date, it’s rare to receive the wrong policy type unless you have entered the wrong details into an online application or your insurer misheard the details. Make sure you get the incorrect policy corrected as you could find that you are not covered in the event of a claim. Immediately contact the customer care department of your insurer.

If you think the charges you face for updating your policy are unfairly high - or if you have had to make any change because of what you think is a mistake on the insurer’s part - raise a complaint with your insurer. Resolver suggests that you submit your concern in writing and it will then assist you in submitting, recording and reminding you when and who to escalate to.

In case the problem with the wrong policy is severe or expensive to resolve and your insurer is unable to assist you in resolving it then it may be worth requesting the IRDA or the Insurance Ombudsman to look into your case. You can escalate your matter via Resolver.

You should know

A home insurance company is expected to resolve your complaint within 15 days. In case there’s a delay, Resolver can help you solve this issue quickly, free of charge and without any hassle. We can also help you with the next step in writing your complaint and escalating it. Click on the link below to create your account.

Home insurance protects your residence from any unseen calamity. Insurance ensures that the policyholder suffers a minimum loss when a calamity occurs. Under home insurance, coverage is provided to the home and its contents like the residents, furniture, electronics, and other valuables. Buyer has the option to go for comprehensive coverage or to get specific items covered under the policy. Home insurance protects your household in case of the following mishaps-

  1. Natural Calamities- Lightning, Fire, Flood, Earthquake, Riot/strike, Cyclone, and Landslide
  2. Man-made Disasters- Damage due to electrical short-circuit, overflowing of water pipes or tanks, damage caused by a vehicle, loss in a fire caused by a third party, etc.

In case you have a complaint against your home insurance provider, you need to follow the stated steps-

  1. Approach the designated Grievance Redressal Officer/ Cell of your Insurance Company. Lodge your complaint in writing with supporting documents. Make sure you take a written acknowledgment of your complaint. The insurance company is expected to resolve your complaint within 15 days
  2. If policyholders are not able to approach the insurance company directly for any reason, you can file the complaint through Integrated Grievance Management System (IGMS), which provides a gateway to register complaints with insurance companies established under the Insurance Regulatory & Development Authority of India (IRDAI).
  3. In case if it is not resolved within 15 days or if you are unsatisfied with the outcome, then you can approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI. IRDAI will contact the insurance company to re-examine your complaint.
  4. Next, the policyholder can approach the Insurance Ombudsman if the complaint has been rejected by the insurance company, or the outcome is unsatisfactory, or the insurance company has not responded within 30 days. Insurance Ombudsman can also be approached if the value of the claim including expenses claimed is not above Rs 30 lakhs.

If you are still not satisfied by the decision of the Insurance Ombudsman, you can move the appropriate civil court or high court within 3 years of the occurrence of the grievance.

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