Coupons & Rebates - Refund request refused

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Most e-tailers operate a customer-friendly returns policy and will oblige to a refund request within a certain time period.

Some sellers offer an option for you to choose the mode of repayment.

However, if your request for a refund is refused, it could be due to the absence of proof of purchase (your receipt, or in some cases your debit/credit card statement, will suffice). In any case, the seller must notify its reasons for refusal.

Also, you should make a request for refund within a particular time frame (preferably 30 days).

If you feel your request has been wrongly denied, raise an issue via Resolver.

You should know

Any issue regarding a coupon or rebate should be immediately taken up with the provider of the same.

As per the law, it is the responsibility of a seller or the manufacturer, to compensate for causing any harm to a consumer due to the supply of a defective product or deficient service. As a precautionary measure, you should always check the quality of a product thoroughly before making a purchase.

  1. Gather your paperwork related to the coupon or rebate offered, and contact the local seller from whom you made the purchase, whether online or offline. Most sellers have a complaint resolution mechanism in place, including refund and return policies which are communicated at the time of purchase.
  2. Usually, your issue should be resolved within a reasonable time. If the seller fails to do so, or if you're not happy with the result, you can serve a months' notice and allow the seller some time rectify the wrong- failing which, you may file a consumer case.
  3. Finally, you can take legal action against the business by filing a consumer case at an appropriate consumer forum.

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