Computers & Consumer Electronics - Wrong item
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
If the computer or electronic device you have received is not what you ordered, you have the right to have it replaced with the correct product. If they don’t have the product, you should get a refund on a prepaid order.
If you discover that you’ve been sent the wrong item, you should contact the seller immediately and ask for a refund or replacement.
If the response doesn’t satisfy you, you can raise a complaint via Resolver.You should know
As per the law, it is the responsibility of a seller or the manufacturer, to compensate for causing any harm to a consumer due to the supply of a defective product or deficient service. As a precautionary measure, you should always check the quality of a product thoroughly before making a purchase.
- Gather your paperwork related to the purchase of the computer or the electronic item, and contact the local seller from whom you made the purchase, whether online or offline. Most sellers have a complaint resolution mechanism in place, including refund and return policies which are communicated at the time of purchase.
- If the seller refuses to help you or does not provide satisfactory results, approach the customer care cell or the service center of the manufacturer and register an official complaint. You can also escalate the matter by approaching the corporate office of the manufacturer.
- Usually, the company will assist and resolve your issue within a reasonable time. If they fail to do so, or if you're not happy with the result, you can serve a months' notice to the company to allow them some time rectify the wrong- failing which, you may file a consumer case.
- Finally, you can take legal action against the business by filing a consumer case at an appropriate consumer forum.
We have 1,315 pages of rights advice for you covering 1,922 companies and organisations across 4 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.