Car Rental Services - No discount provided

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There can be a few reasons as to why you did not receive a discount that was advertised or promised, including:

  • Expired coupon code; 
  • Wrong coupon code;
  • Inapplicable coupon code;
  • Technological glitch on part of the online service provider;
  • Mistake of the person drawing the receipt in case of offline booking;
  • Reluctance of the person drawing the receipt to apply coupon;
  • Deliberate attempt to cheat on part of the service provider;

In the first three cases, you are not entitled to claim any compensation because the error is considered your fault. 

In the remaining instances, you can claim a refund equivalent to the amount that would have been deducted from the fare if the discount was applied. 

Contact the service provider by raising a case via Resolver.

You should know
  • Car rental services usually charged a fixed amount which is billed through due process. A receipt might be handed to you before the beginning of your trip indicating fixed and variable costs. Your total fare will be based on the mentioned costs.
  • Additional charges like toll taxes, convenience fees, etc, must be disclosed before the beginning of the trip.
  • Your car rental could either be self-driven or chauffeur driven. In any case, read the terms in the fine print before finalizing the booking. Liabilities with respect to maintenance, third party damage, theft, accident, fuel usage, rental, etc, should be clarified before the booking.
  • You might be charged if you fail to return the car on the stipulated day and time. To avoid this, extend your booking in advance.
  • Cancellations should be free of charge if made well in advance. A small fee might be levied in case of last minute cancellations.
  • You must keep all the bills related to your car rental booking readily available, in addition to the driver’s details, vehicle number, etc.
  • If any unforeseen situation arises, immediately contact the car rental service provider and lodge a complaint. You should be able to explain the situation and issue in detail.
  • You might be offered a refund as compensation for your bad experience or a rebate coupon, although this is not guaranteed.
  • If the service provider fails to help you, you may escalate the matter by filing a consumer complaint at an appropriate consumer forum.

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