Mobile Broadband

If you have an issue with your mobile internet plan, you could be entitled to a refund. Use our free tool to raise an issue with the mobile internet service provider.

Issues with mobile broadband can sometimes be so complicated to resolve. It’s often not easy to know when you’re right to raise an issue regarding the speed of your internet – it sometimes feels that it’s impossible to fix slow internet, but this isn’t the case. Our general rule of thumb is this: if it feels unfair, raise an issue! When you subscribe to mobile broadband, you enter into a contract with your provider – this means they have certain duties when it comes to providing the service they’ve promised to provide you. Most mobile broadband providers will gladly resolve your problems – it may just take a little help from Resolver!

This guide will take you through the current state of play, catering common issues and outlining your rights.

How to complain to mobile broadband service provider?

  1. If you have to raise an issue to your mobile broadband service provider, you can lodge a grievance at their establish complaint center, or you may call on the consumer care number provided by the business.
  2. The complaint center will then give you a docket number indicating the registration of your complaint. They shall also inform you of the time it will take to resolve your matter, usually 3 to 7 days.
  3. If you're not satisfied with the redressal of the mobile internet operator, or your complaint has not been entertained or no intimation of redressal of complaint has been provided, then you can approach the Nodal Officer, who shall resolve your complaint within 3 to 10 days.
  4. Further, you can approach the Appellate Authority to escalate the matter.
  5. In case you aren’t satisfied with the final outcome or there is a delay in resolution, you can file a consumer case at an appropriate consumer forum at any given time.

How will Resolver help you?

Resolver plays the role of the bridge between you and the Company. It makes it easier for you to contact the company’s customer service directly. You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, nodal officers and regulators to find a resolution. There’s no jargon in our rights guides. Instead, they’re full of the information you need to get things sorted. We’ll constantly be on hand with steerage and support to help you to get the results you’re searching for. Resolver is free. No adverts, no hidden costs. Start by telling us the name of the company or organization you have an issue with, raise a case and leave feedback afterward.

I'm receiving a poor signal on my mobile phone

A poor or unreliable connection can be frustrating. If you are continually experiencing this problem then you should contact your network provider who may be able to resolve this issue over the phone for you. If you are unhappy with your mobile provider’s response, you should contact them - remember to include what happened, when, and why you are complaining. In order to complete this task effectively this effectively, you should record when you experience an unreliable connection, and see if any common factor (e.g. location, time) is linked to all the occasions when your connection is unreliable.

My mobile broadband internet connection is slow

A slow mobile internet connection can be very frustrating. You should contact your mobile service provider who should be able to help you as there may be certain phone/and/or internet settings that may need adjusting. You may also want to consider upgrading your package to a faster network connection. An alternative may be that you might’ve used your data allowance for a month, or you are in an area of poor mobile reception. 

If you are unhappy with the situation, you should contact your provider and give them clear details of your case - such as what happened, when, and why you are complaining. You should additionally set out the remedy you’d request to get - do you wish your net mounted, compensation for your slow internet or your contract to be ended?

My mobile internet hotspot is not working

If your hotspot is not working, you should contact your service provider who may be able to help to identify the problem. If you bought the hotspot less than a year ago, it is likely that it is covered by the manufacturer's warranty, although if there are any issues, your contract is with the mobile supplier and not the manufacturer, therefore, you must contact the mobile supplier. 

The mobile broadband provider did not address my issue

Raise your concern with your mobile service provider via Resolver and explain your issue and why it has not been responded to. This will provide them with a chance to place things right for you. It conjointly ensures that the company is conscious of the matter therefore, if appropriate, they can rectify the problem to stop it from happening to others. It will generally be frustrating if your issue isn’t looked into or not acknowledged therefore make sure you are clear and focused on the difficulty and also the resolution that is needed.

If you wish to submit your issue then you should use Resolver to boost and manage your issue without any charges. Resolver will help you prepare and send your email from your PC or your mobile. 

I received poor services from the mobile broadband provider

If you’re not receiving the service you expected then you must contact your service provider to elucidate your issue. This will give them an opportunity to place things right for you. It additionally ensures that the company is attentive of the matter therefore, if applicable, they will touch upon the matter to prevent it from happening to others.

Even if it was a verbal discussion, it can still be seen as a contractual agreement, and you should request them to honor the contract as it was agreed with the salesperson. If you can ensure you have a copy of the discussion in writing or if it happened over the phone call, then the recording of the phone call. Any contract term that states the company doesn’t uphold statements by staff is deemed an unfair term. Any untrue statement made by a salesman so as to secure your business is regarded as a misrepresentation. Under such circumstances, you are within your rights to cancel the contract with no cancellation charges. You should also take legal action for any compensation for any transaction you’ve already made.

Helping you with Mobile Broadband services

You can raise issues with 0 companies in Mobile Broadband services
Key companies include:

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Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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