Education & Training
If you have an issue, you could be entitled to a refund. Use our free tool to raise an issue with the service provider.
Who is your issue with?
When we speak about learning age is no bar. Thus education and training services have a wide consumer base. In the present day scenario, people find it easy to buy books online. Therefore the sales of the books and other education-related services have increased manifold. This guide will brief you on your rights as a consumer and make you aware of the possible solutions for the problems.
How to raise an issue with an educational service provider?
In case you face any issue with the education and training service provider, you may:
- Retain the paperwork related to the purchase of the service, and contact the online/offline provider from whom you made the purchase, Mostly the sellers have a complaint resolution mechanism in place, including return and refund policies which are stated at the time of purchase. Resolver can help you contact the service provider well in time.
- If the provider denies to help you or does not provide satisfying results, approach the customer care cell of the manufacturer brand and file an official complaint. You can also escalate the matter by approaching the corporate office of the business. Alternatively, use Resolver to escalate your complaint.
- Generally, the provider will assist and resolve your issue within a reasonable time. If they fail to do so, or if you're unhappy with the result, you can serve a months' notice to the company to allow them some time rectify the wrong
- Finally, you can take legal action against the business by filing a consumer case at an appropriate consumer forum. However, it is a route to take.
How will Resolver help you?
If you have a bonafide complaint, Resolver will help you to submit your issue for free. Any complaint from Resolver is an official complaint, and thus the concerned online or offline service providers are obliged to act upon it. Resolver acts as a link between you and the company you’re complaining to, making it easier for you to get your complaint to the right place at the right time. Resolver is free. No adverts, no hidden costs. Start by telling us the name of the company or organisation you have an issue with, raise a case and leave feedback afterwards.
What if the product goes ‘out of stock’?
- If the item is “out of stock” when you are trying to add it to your shopping cart, then you must be immediately informed. You can add such item to your wish list and press the button, tell me when in stock, by doing so you will get an email from the service provider when the item is available.
- However, if the item goes out of stock after it has been added to your shopping cart but before the payment is completed, you must be informed at the time of check out.
- If an item goes out of stock after you have placed your order and received a confirmation, then the provider must fulfil the order by sourcing the selected item. However, if the delivery takes longer than 9 days to ship, the delay time period must be informed. The order must be cancelled and full payment must be credited to your account.
In case you face any issue, escalate the complaint via Resolver.
Can I cancel the order of the item?
Yes, you can cancel such an item before it is shipped. No cancellation charges will be levied on you. However, it is not possible once the item is shipped for delivery.
I returned the purchased item but the refund was not credited to my account!
The trend is such, you receive your money in the same manner in which you paid at the time of making the purchase. However, if the refund is not credited to your account, contact the customer care. The helpline number is provided on the website you have purchased from. Alternatively, you can also drop a mail to the helpdesk, stating the issue and disclosing the relevant details. You may use Resolver to escalate the issue for free.
Can I raise a complaint if my personal data is leaked or shared inappropriately?
Your Information including any sensitive financial information collected on computers that are protected by physical and reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules thereunder.
Don’t subject yourself to being patient zero on a new retail app that just landed in the app store. Wait and see how much transaction it gets. See how many other people download it.
There are other easy steps you can take to enhance the security of online accounts:
- Change your password
- Before making the payment, check for encryption key – a small key symbol – in the payment portal to ensure that the transaction is secure.
Every e-commerce company have a grievance officer. Escalate your complaint to the appropriate authority via Resolver.
What shall I do in case the order delivered to me was damaged?
Upon delivery, check the item carefully. If you find out that the item is damaged, then do not accept the delivery. However, if you find it out later that the item delivered is damaged then contact the customer care of the service provider immediately. You may raise your concern via Resolver. Then sit back and relax.
I have received the item I ordered now I no longer want any SMS/emails from the service provider, what to do?
In such a case try clicking on the unsubscribe option in the e-mail you received, if it doesn’t work, contact the Customer Care Department and ask them to unsubscribe the SMS/e-mails.
- Once an item is delivered to you check it properly before accepting the order. If it is damaged don’t accept it and return it then and there.
- Contact customer care of the service provider from where you have purchased the item.
- Upon their failure to redress the issue, escalate the complaint to consumer forum.
- You may also use Resolver to help you redress the issue from start to finish.
You can raise issues with 4 companies in Education & Training services
Key companies include: