Taxi Services - Service delayed
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Timely service is the essence of taxi services. Any delay by the service provider can have far-reaching consequences including delay in reaching the destination, missing an important event, amongst others.
It is your duty to arrive at the taxi stand in time to avoid delay.
If you feel the driver took a longer route or was otherwise careless with your time, you can complain against the same.
However, if your service is delayed without the fault of the driver, you cannot complain.
Resolver will assist you in filing a complaint with the appropriate authorities. You’ll also receive timely updates on your case.
You should know
- Taxi services usually charged a fixed amount which is billed through due process. A receipt might be handed to you before the beginning of your trip indicating fixed and variable costs. Your total fare will be based on the mentioned costs.
- Additional charges like toll taxes, convenience fees, etc, must be disclosed before the beginning of the trip.
- Read the terms in the fine print before finalizing the booking. Liabilities with respect to maintenance, third party damage, theft, accident, fuel usage, rental, etc, should be clarified before the booking.
- Cancellations should be free of charge if made well in advance. A small fee might be levied in case of last minute cancellations.
- You should keep all the bills related to taxi service readily available, in addition to the driver’s details, vehicle number, etc.
- If any unforeseen situation arises, immediately contact the cab service provider and lodge a complaint. You should be able to explain the situation and issue in detail.
- You might be offered a refund as compensation for your bad experience or a rebate coupon by the cab service provider, although this is not guaranteed.
- If the taxi service provider fails to help you, you may escalate the matter by filing a consumer complaint at an appropriate consumer forum.
- You can also alert Delhi Traffic Police if you find a cab driver violating traffic laws.
I have been refused a ride
If your cab driver cancels on you last minute, you can contact the customer care cell of the service provider and elaborate the matter.
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