Stock Trading & Demat Account - Welcome Kit not received
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If your account has opened but you haven’t received the welcome kit yet, ask the customer care to inquire about its whereabouts.
Your welcome kit will contain confidential information and other important guidelines which you’ll need for successfully operating your demat account. If it goes missing, it can be misused.
Raise an issue via Resolver to alert the authorities. You can also escalate the matter to higher authorities through Resolver.
You should know
Through National Stock Exchange of India Ltd. (NSE):
You must :
- Take up a complaint against a trading member with the Exchange.
- Take up a complaint against a listed company.
- File arbitration against a trading member if there is a dispute.
- Challenge the arbitration award before a court of law.
- You may contact the Trading Member (TM) and immediately question him about the transaction that you are not able to understand or if you did not authorize your trading member.
- If you are not satisfied with the response, contact the firm’s customer care or branch manager. You can find the details viz contact number and email id displayed at their offices.
- In case the said information is not displayed, you may report it to NSE.
- In case of any dispute with the trading member, you may complain in writing.
- It is advisable to retain copies of your letter and every other related correspondence done with the TM.
If the case is still not resolved, the investor can file a complaint with NSE.
- You can lodge your complaints in the prescribed format along with the supporting documents through either online or offline modes. The NSE Investor Cell will then analyze the response from the TM and forward it to the investor.
- If the complaints are not resolved within 15 days from the date of lodging the complaints with Exchange or in cases where aggrieved parties are affected by the resolution worked out would be referred to Investor Grievance Resolution Panel (IGRP).
- You must then fill the arbitration application within 3 years from the date of the dispute. A panel of 3 arbitrators, if the value of the claim is greater than Rs.25 lakhs and sole arbitrator if the claim is up to Rs.25 lakhs.
- You can file an appeal before Appellate Arbitrators of Exchange, if you are not satisfied with the arbitration award, within 30 days from date of receipt of the award.
- In case you are still not satisfied, you can escalate the matter to Court.
Through Security and Exchange Boards of India (SEBI):
- You must approach the concerned company/ intermediary against whom you have a grievance. If you are not satisfied with the response. by the listed company or registered intermediary, the investor may file a complaint in SEBI Complaints Redress System (SCORES).
- Herein, the limitation period for filing an arbitration reference with stock exchanges is 3 years.
- You have the right to talk to the SEBI officer, dealing with the complaint.
- You may first, go to the ‘Complaint Status’ section of SCORES.
- Enter the registration number and password, you can see the name and contact details of the Dealing officer for your complaint on SCORES.
- Alternatively, you may contact SEBI toll-free helpline service number and let them know registration no. of your complaint whereby they will provide you with the name of the dealing officer of your complaint.
- No complaint number and acknowledgement shall be sent to you if the information is with reference to categories of Price/market manipulation and Insider trading.
- If the Company or entity fails to resolve your issue, then you are free to take legal action (3 years from the time when the cause of action arose) as SEBI cannot act as a judge or an arbitrator and force or entity to resolve your complaint.
- The investor can lodge a complaint in both offline as well as online modes.
You may also escalate the issue via Resolver.
- Lodge the complaint in writing (online/offline) at the consumer care department of the concerned branch of your bank. Specify all the essential details and documents to support your complaint.
- If the Bank is unable to resolve the issue you may contact the Grievance Redressal Officer of the concerned Bank. Thereafter you may approach the Principal Nodal officer.
- If still not satisfied, escalate the matter to the External Banking Ombudsman, appointed by the RBI.
- If the issue still persists, you may lodge the complaint with RBI online by accessing the website of the Reserve Bank, under the link ‘For Common Person’ on the Home page.
- The Award by the Ombudsman is not binding on the Non-Banking Financial Company (NBFC) or the complainant as they have the right to appeal against the decision of the Ombudsman before the Appellate Authority. In case the NBFC doesn't comply with the directions, you can approach the RBI directly.
- Further, you may also take a long route by taking the bank to the Consumer Court.
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