Prepaid & Travel Card - PIN number not received

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A PIN gets activated within 24 hours. It is required for safe transactions. If you have not received your PIN number you will not be able to withdraw money or make payments.

You should visit the branch or call customer care to address the issue. Or, you can submit your issue via Resolver. You can manage and escalate your complaint through the portal easily.

You should know

In order to get your concerns resolved in a timely manner, you must,

  • Contact the card provider via their customer care number or you may also email them on their website. Make sure you disclose all relevant information and provide the required documents.
  •  Alternatively, you can speak to the branch officials for resolution of your issues or register your grievances through the complaint book available in the branches. 
  • If you are not satisfied with the response, you may escalate the matter to the Principal Nodal Officer of the Bank. 
  • If still not satisfied you are free to approach the Banking Ombudsman as appointed by the RBI.
  • As the last resort, you may take the bank to the Consumer Court.

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