Prepaid & Travel Card - Card declined
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Your travel card could be declined due to:
- Non-activation of the pin
- Lack of funds
- Entering the wrong pin
- Suspicious transactions
- Expiration of the card
- Fulfilment of card’s withdrawal limit
You should contact and inform your travel card issuing bank to look into the matter. Most banks can make these changes immediately and allow you to complete your payment. You can submit your issue via Resolver.You should know
In order to get your concerns resolved in a timely manner, you must,
- Contact the card provider via their customer care number or you may also email them on their website. Make sure you disclose all relevant information and provide the required documents.
- Alternatively, you can speak to the branch officials for resolution of your issues or register your grievances through the complaint book available in the branches.
- If you are not satisfied with the response, you may escalate the matter to the Principal Nodal Officer of the Bank.
- If still not satisfied you are free to approach the Banking Ombudsman as appointed by the RBI.
- As the last resort, you may take the bank to the Consumer Court.
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