News, Media & Publications - No delivery
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In case you face an issue with the news media and publication service provider, you may:
- Retain the paperwork related to the purchase of the service, and contact the online/offline provider from whom you made the purchase, Mostly the sellers have a complaint resolution mechanism in place, including return and refund policies which are stated at the time of purchase. Resolver can help you contact the service provider well in time.
- If the provider denies to help you or does not provide satisfying results, approach the customer care cell of the manufacturer brand and file an official complaint. You can also escalate the matter by approaching the corporate office of the business. Alternatively, use Resolver to escalate your complaint.
- Generally, the provider will assist and resolve your issue within a reasonable time. If they fail to do so, or if you're unhappy with the result, you can serve a months' notice to the company to allow them some time rectify the wrong
- Finally, you can take legal action against the business by filing a consumer case at an appropriate consumer forum. However, it is a long route to take.
I made the payment but it was not accepted!
If you face problems during the payment process and they cannot be resolved at the time the issue arises, it is ideal to contact your bank or card provider and ask them to investigate on your behalf. This includes your debit/credit card being declined or overcharged.
If your credit card statement contains incorrect charges or charges for products and services you did not receive, then you should dispute these charges. Both Visa and MasterCard offer a zero-liability policy: you will not be liable if your card or card number is used without your authorisation, as long as you have complied with the Cardholder Agreement.
Is the receipt of payment essential for raising a complaint?
The production of a receipt is a prerequisite for every claim of refund, replacement or repair. By not issuing the receipt, the businesses:
- manage to evade taxes, and
- prevent consumers from raising an issue due to lack of evidence
You can complain against those who do not issue the bill. Even a handwritten bill or a kachcha bill is a credible source when filing a complaint. As a general rule, you should always make sure that the shopkeeper provides you with a proper cash memo of your purchase. It is your right to demand a receipt. If a receipt is not provided to you even after repeated requests, you may escalate your matter before the concerned authorities. A payment confirmation email or an SMS received from an online retailer also qualifies as a legitimate receipt. In case you face an issue, use Resolver to help you with the same.
The newspaper I subscribed to went out of stock, what to do?
If you face such a situation, immediately contact the customer care department of your service provider. They will either make efforts to arrange the item for you or compensate for the inconvenience. Remember the newspapers are not issued on three specific days viz Republic Day, Independence Day and Gandhi Jayanti. Thus on these days, service providers are not obliged to supply you the newspapers. Resolver can help you solve the issue for free.
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