Motor Insurance - Not responded to complaint

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If your problem regarding denial, delay or underpaid claim has not been resolved or responded to, it is important to keep in mind that your rights as a consumer are protected and you can find the details of the motor insurance company's policy on the website for furthering the issue.

Further, Resolver will help you escalate your matter to the Grievance Redressal Officer (GRO) of the motor insurance company. If they don't resolve your issue within 15 days or if the result is unsatisfactory, you may approach the Grievance Redressal Cell of the Consumer Affairs Department of  Insurance Regulatory and Development Authority of India (IRDAI).

Resolver can assist you in these steps and can provide you timely updates on your issue.

You should know

In case you are not satisfied with the motor insurance Company, You may :

  • Initially, contact the toll-free customer care number provided to you by the travel insurance policy provider, you can also drop a mail on their e-mail id specified therein.
  • Submit your complaint in writing, along with the necessary documents to support the complaint.
  • Remember to take the written acknowledgement of your complaint duly signed with the date specified.
  • You may also approach the Grievance Redressal Officer, of the travel insurance Company
  • They usually resolve the issue within a reasonable time. However, if they don't solve within 15 days or if the result is unsatisfactory, you may approach the Grievance Redressal Cell of the Consumer Affairs Department of Insurance Regulatory and Development Authority of India (IRDAI).
  • When you purchase an insurance policy/product from a Bank, it is regulated by RBI, through its appointed external Banking Ombudsman.
  • Lastly,  file a civil complaint with the insurer before a civil court.

We have 1,315 pages of rights advice for you covering 1,922 companies and organisations across 4 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

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Resolver covers the issue Not Responded To Complaint for 54 companies and organisations:

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