Motor Insurance - Have not received new policy quote
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You should contact your insurer to find out where your new policy quote is. They will be able to get your information easily if you have your policy number available. If your policy quote does not arrive in due time, your insurer must inform you about the reasons for the same.
Make sure that you keep records of your conversation with the staff to support your claim.
If you don’t receive the new policy quote even after repeated requests, you can submit a complaint to the customer care via Resolver.You should know
In case you are not satisfied with the motor insurance Company, You may :
- Initially, contact the toll-free customer care number provided to you by the travel insurance policy provider, you can also drop a mail on their e-mail id specified therein.
- Submit your complaint in writing, along with the necessary documents to support the complaint.
- Remember to take the written acknowledgement of your complaint duly signed with the date specified.
- You may also approach the Grievance Redressal Officer, of the travel insurance Company
- They usually resolve the issue within a reasonable time. However, if they don't solve within 15 days or if the result is unsatisfactory, you may approach the Grievance Redressal Cell of the Consumer Affairs Department of Insurance Regulatory and Development Authority of India (IRDAI).
- When you purchase an insurance policy/product from a Bank, it is regulated by RBI, through its appointed external Banking Ombudsman.
- Lastly, file a civil complaint with the insurer before a civil court.
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