Motor Insurance - Damaged windscreen
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A comprehensive motor insurance plan usually covers situations like animal collision, natural calamity, and destruction.
You should first read your policy and confirm whether the event due to which your windscreen got damaged is included in the policy documentation. You may contact your agent to confirm this.
If the condition leading to the damage is mentioned in your policy, you will be covered. If not, you will get no coverage for the damage.
However, if the insurance provider does not pay you despite the condition being included, use Resolver to raise an issue.
You should know
In case you are not satisfied with the motor insurance Company, You may :
- Initially, contact the toll-free customer care number provided to you by the travel insurance policy provider, you can also drop a mail on their e-mail id specified therein.
- Submit your complaint in writing, along with the necessary documents to support the complaint.
- Remember to take the written acknowledgement of your complaint duly signed with the date specified.
- You may also approach the Grievance Redressal Officer, of the travel insurance Company
- They usually resolve the issue within a reasonable time. However, if they don't solve within 15 days or if the result is unsatisfactory, you may approach the Grievance Redressal Cell of the Consumer Affairs Department of Insurance Regulatory and Development Authority of India (IRDAI).
- When you purchase an insurance policy/product from a Bank, it is regulated by RBI, through its appointed external Banking Ombudsman.
- Lastly, file a civil complaint with the insurer before a civil court.
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