Coupons & Rebates - Poor complaint handling

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You should expect an appropriate response to your complaint within a reasonable time.

If your issue has not been responded to or you are dissatisfied with the response received from the coupon provider, you can escalate your complaint to the help centre via Resolver.

You should know

Any issue regarding a coupon or rebate should be immediately taken up with the provider of the same.

As per the law, it is the responsibility of a seller or the manufacturer, to compensate for causing any harm to a consumer due to the supply of a defective product or deficient service. As a precautionary measure, you should always check the quality of a product thoroughly before making a purchase.

  1. Gather your paperwork related to the coupon or rebate offered, and contact the local seller from whom you made the purchase, whether online or offline. Most sellers have a complaint resolution mechanism in place, including refund and return policies which are communicated at the time of purchase.
  2. Usually, your issue should be resolved within a reasonable time. If the seller fails to do so, or if you're not happy with the result, you can serve a months' notice and allow the seller some time rectify the wrong- failing which, you may file a consumer case.
  3. Finally, you can take legal action against the business by filing a consumer case at an appropriate consumer forum.

We have 1,315 pages of rights advice for you covering 1,922 companies and organisations across 4 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

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Helping you with Poor complaint handling

Resolver covers the issue Poor Complaint Handling for 2 companies and organisations:

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