Car Rental Services - Payment not accepted
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When paying for a car rental service, you can often make a partial payment as an advance. However, the full and complete payment is typically made on completion of the service when the car is returned. The overall cost is generally based on the distance travelled or hours spent.
If your payment is declined, you should contact both the service provider’s Customer Care team and your bank to find out why.
However, if your payment was declined because you’ve caused damage to the car (or have otherwise incurred a cost to the car rental service through your actions), you will generally be responsible for the consequences.You should know
- Car rental services usually charged a fixed amount which is billed through due process. A receipt might be handed to you before the beginning of your trip indicating fixed and variable costs. Your total fare will be based on the mentioned costs.
- Additional charges like toll taxes, convenience fees, etc, must be disclosed before the beginning of the trip.
- Your car rental could either be self-driven or chauffeur driven. In any case, read the terms in the fine print before finalizing the booking. Liabilities with respect to maintenance, third party damage, theft, accident, fuel usage, rental, etc, should be clarified before the booking.
- You might be charged if you fail to return the car on the stipulated day and time. To avoid this, extend your booking in advance.
- Cancellations should be free of charge if made well in advance. A small fee might be levied in case of last minute cancellations.
- You must keep all the bills related to your car rental booking readily available, in addition to the driver’s details, vehicle number, etc.
- If any unforeseen situation arises, immediately contact the car rental service provider and lodge a complaint. You should be able to explain the situation and issue in detail.
- You might be offered a refund as compensation for your bad experience or a rebate coupon, although this is not guaranteed.
- If the service provider fails to help you, you may escalate the matter by filing a consumer complaint at an appropriate consumer forum.
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