Car Rental Services - Damaged Car

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While you should always expect a well-maintained car operating in good condition. As a consumer, you must ensure that the car should not be in a damaged condition. However, if the car so rented is in a damaged state, you can follow these steps:

  • First, check the car for any external damages. They can be minor or major. You can choose to ignore the minor damages; however, major damages must be notified to the service provider.
  • Second, check if the car is in good condition and if the engine is working properly. It is possible that you cannot know all the defects by mere checking the vehicle on spot. Damages, if any, if discovered while using the car can also be notified to the service provider, provided that existed ab initio.
  • Third, in case of minor damage, you can complain about compensation for any injury or loss suffered.
  • Fourth, in case of an extremely damaged car, you can claim complete reimbursement and refuse to accept service. However, if such damage came to your knowledge after acceptance of service, you can raise a complaint with the customer car or Consumer forum and claim damages as well as compensation.
  • Fifth, in case of any unresolved issue or difficulty, you can contact the Resolver Group.
You should know
  • Car rental services usually charged a fixed amount which is billed through due process. A receipt might be handed to you before the beginning of your trip indicating fixed and variable costs. Your total fare will be based on the mentioned costs.
  • Additional charges like toll taxes, convenience fees, etc, must be disclosed before the beginning of the trip.
  • Your car rental could either be self-driven or chauffeur driven. In any case, read the terms in the fine print before finalizing the booking. Liabilities with respect to maintenance, third party damage, theft, accident, fuel usage, rental, etc, should be clarified before the booking.
  • You might be charged if you fail to return the car on the stipulated day and time. To avoid this, extend your booking in advance.
  • Cancellations should be free of charge if made well in advance. A small fee might be levied in case of last minute cancellations.
  • You must keep all the bills related to your car rental booking readily available, in addition to the driver’s details, vehicle number, etc.
  • If any unforeseen situation arises, immediately contact the car rental service provider and lodge a complaint. You should be able to explain the situation and issue in detail.
  • You might be offered a refund as compensation for your bad experience or a rebate coupon, although this is not guaranteed.
  • If the service provider fails to help you, you may escalate the matter by filing a consumer complaint at an appropriate consumer forum.

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