Car Rental Services - Car Unclean

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As a consumer, it’s your duty to check the cleanliness of the car at the time of renting the vehicle and receiving it. 

To be entitled to any remedy, the first premise is that the unclean condition of the car should not be attributed to your actions. 

If the car is not up to a reasonable standard of cleanliness, you have a few remedies available to you. 

First, you can refuse to accept the rental service and may be able to claim full reimbursement. 

Second, you can demand the car to be cleaned by the service provider in due time. 

Third, you can get the car cleaned at your own expense and deduct the amount from the full payment or claim reimbursement for the money you’ve spent. 

If you’re still not satisfied with the cleanliness of the car, you can raise a complaint with the appropriate authority and seek redressal of your grievances.

You should know
  • Car rental services usually charged a fixed amount which is billed through due process. A receipt might be handed to you before the beginning of your trip indicating fixed and variable costs. Your total fare will be based on the mentioned costs.
  • Additional charges like toll taxes, convenience fees, etc, must be disclosed before the beginning of the trip.
  • Your car rental could either be self-driven or chauffeur driven. In any case, read the terms in the fine print before finalizing the booking. Liabilities with respect to maintenance, third party damage, theft, accident, fuel usage, rental, etc, should be clarified before the booking.
  • You might be charged if you fail to return the car on the stipulated day and time. To avoid this, extend your booking in advance.
  • Cancellations should be free of charge if made well in advance. A small fee might be levied in case of last minute cancellations.
  • You must keep all the bills related to your car rental booking readily available, in addition to the driver’s details, vehicle number, etc.
  • If any unforeseen situation arises, immediately contact the car rental service provider and lodge a complaint. You should be able to explain the situation and issue in detail.
  • You might be offered a refund as compensation for your bad experience or a rebate coupon, although this is not guaranteed.
  • If the service provider fails to help you, you may escalate the matter by filing a consumer complaint at an appropriate consumer forum.

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