Head Office address
Phone number: 1800 102 7070
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Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
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You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Using Resolver you can:
- Keep all your correspondence in one place
- Go straight to the correct contact point within an organisation
- Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
- Receive reminders when you get a response from a company or organisation
- Get an automatic notification when it's appropriate to escalate your case to the next management level within a company
- Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary
You can raise complaints about DHFL Pramerica Life for
- Health Insurance
- Life Insurance
You can use the Resolver system to help make every stage of the complaint process easier.